Refunds Policy

Refunds and Exchanges

Refunds are available for 30 days from date of purchase date.  Exchanges are available for 90 days from purchase date. 

In order to receive a refund, please mail your Ziparoos bag set back to us in the condition it was received. Please email us at and send your item to: Eco Makes Sense LLC, 1300 Tahoe Pines Circle, Alpharetta, GA 30005. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the condition of the item received. If the refund is approved, a credit will be applied to your credit card or original method of payment. 

Exchanges are available for 90 days from purchase date. We only replace items if they are defective or damaged. Exchanges are for the same item (depending on availability). If you need an exchange, please email us at and send your item to: Eco Makes Sense LLC, 1300 Tahoe Pines Circle, Alpharetta, GA 30005. Once the item is received, we will then send you the replacement item.