Refund policy

Ziparoos® Return & Refund Policy

30-Day Returns

We want you to be happy with your Ziparoos® purchase. We accept eligible return requests within 30 days of delivery for online orders or 30 days of purchase for items purchased at a market or event.

Return Eligibility

To be eligible for a return, the item must be unused and in the same condition in which it was received, with its original packaging when applicable.

Proof of purchase is required. For online purchases, your Shopify order information can be used to verify your purchase. For purchases made at one of our markets or events, a paper receipt is not required; we may ask for information such as the approximate purchase date, market or event location, product purchased, or other details that help us verify the transaction.

Items specifically marked as final sale are not eligible for return or refund.

Starting a Return

To request a return, contact us at info@ziparoos.biz with your purchase information and reason for the return. If your return is approved, we'll provide instructions on how and where to send your item.

Items returned without first requesting a return may not be accepted.

For standard returns due to customer preference or change of mind, the customer is responsible for return shipping costs. Ziparoos® does not charge a restocking fee.

Free Shipping and Partial Returns

If your original order qualified for free shipping and a partial return reduces the value of the merchandise you keep below the $45 free-shipping threshold, the standard $6.99 shipping charge will be deducted from your refund.

This shipping adjustment does not apply when the return is due to an error by Ziparoos®, or when an item arrived damaged, defective, or incorrect and the claim is approved.

Damaged or Incorrect Items

If an item arrives damaged or you receive an incorrect item, please contact us at info@ziparoos.biz within 7 days of delivery. For purchases made at a market or event, please contact us within 7 days of purchase.

Please include your purchase information and clear photos showing the item and the issue so we can evaluate the problem and determine the appropriate resolution.

When the problem is our responsibility, Ziparoos® will cover the applicable shipping costs for the approved resolution.

Product Defects After Use

If you believe a product has developed a defect during normal use, please contact us at info@ziparoos.biz within 30 days of delivery or purchase.

Please provide your purchase information and clear photos showing the product and the issue. We will review the information provided to determine the appropriate resolution.

Damage resulting from misuse, improper care, normal wear and tear, or use contrary to the product's care instructions is not considered a product defect.

Exchanges

We do not process traditional direct exchanges. If you would prefer a different size, design, or product, please request a return for the original item. Once the return is approved, you can place a new order for the item you prefer.

Return and shipping costs associated with a change in size, design, or product preference are the customer's responsibility.

If your item arrives damaged, you receive an incorrect item, or you believe your product has developed a defect, please contact us before placing another order so we can evaluate the issue and determine the appropriate resolution.

Refunds

Once we receive and inspect your return, we'll notify you whether the refund has been approved. Approved refunds will be issued to the original payment method, less any applicable shipping adjustment described above.

Please allow additional time for your bank or credit card provider to process and post the refund after it has been issued.

For questions about returns or refunds, contact us at info@ziparoos.biz